2016年10月15日 15時00分 まいじつ
民営化、２７日に集中審議 市政策審 ／栃木
毎日新聞2016年10月15日 地方版 栃木県
2016年10月15日 19時11分 東京新聞
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http://www.nbcnews.com/news/us-news/black-female-doctor-delta-discriminated-barred-me-sick-passenger-n666251Black Female Doctor: Delta Discriminated, Barred Me From Sick Passenger
by EMMA MARGOLIN
OCT 14 2016, 1:41 PM ET NBC News
A black doctor has accused Delta Air Lines of discrimination after a flight attendant allegedly shooed her away from a passenger in need of medical attention and said "actual physicians" were needed.
Delta said in a statement Friday afternoon that the airline is investigating the incident.
Dr. Tamika Cross, an OBGYN resident at Lyndon B. Johnson Hospital in Houston, wrote in a Facebook post that she was on a flight from Detroit last week when someone two rows ahead her of starting screaming for help.
"I naturally jumped into Doctor mode as no one else was getting up," she wrote on Sunday in the account that has been shared more than 35,000 times.
But as she was about to stand, Cross said a flight attendant told everyone to stay calm — the man was just suffering from a night terror. Minutes later, the flight attendant yelled for a physician on board, Cross said.
Cross raised her hand to get the flight attendant's attention, but her help was rejected, she said.
"She said to me 'oh no sweetie put ur hand down, we are looking for actual physicians or nurses or some type of medical personnel, we don't have time to talk to you,'" Cross wrote. "I tried to inform her that I was a physician but I was continually cut off by condescending remarks."
As the overhead speaker called for physicians on board to alert the flight attendants, Cross said she pressed her button, staring at the flight attendant who had just cast her aside.
"She said 'oh wow you're an actual physician? I reply yes. She said 'let me see your credentials. What type of Doctor are you? Where do you work? Why were you in Detroit?'" Cross wrote.
She added: "Please remember this man is still in need of help and she is blocking my row from even standing up while Bombarding me with questions."
Finally, Cross said a "seasoned" white man approached and told the flight attendant he was a physician as well. Without asking for his credentials, the flight attendant immediately accepted his help, Cross said.
"Mind blown. Blood boiling," she wrote.
Delta said three medical professionals offered help on the flight, but only one provided credentials, "and that is the doctor who was asked to assist thecustomer onboard. In addition, paramedics met the flight to assist the customer further."
Later on, the flight attendant started asking Cross for input on how to help the unresponsive man, who was showing signs of improvement, Cross said. She added that the flight attendant had also apologized to her several times and offered her SkyMiles.
"I kindly refused," Cross wrote. "I don't want SkyMiles in exchange for blatant discrimination. Whether this was race, age, gender discrimination, it's not right. She will not get away with this....and I will still get my skymiles."
Delta said it is "in the process of conducting a full investigation" into the incident.
"We are troubled by any accusations of discrimination and take them very seriously. The experience Dr. Cross has described is not reflective of Delta's culture or of the values our employees live out every day," the company said in a statement.
Cross, meanwhile, told NBC News in a phone interview Thursday night she thinks the flight attendant could benefit from sensitivity training.
"Someone's life was on the line," she said, noting that the outcome could have been much worse. "Luckily the man was okay."
http://www.nytimes.com/2016/10/15/us/black-doctor-says-delta-flight-attendant-brushed-her-aside-in-search-of-an-actual-physician.html?_r=0Black Doctor Says Delta Flight Attendant Rejected Her; Sought ‘Actual Physician’
By CHRISTINE HAUSER
OCT. 14, 2016 Mew York Times
Dr. Tamika Cross, a black physician at the Lyndon B. Johnson Hospital in Houston, could not immediately come to the phone on Friday. She was busy delivering a baby boy by C-section.
So, yes, in case anyone has any doubt, Dr. Cross is an “actual physician.”
But the 28-year-old doctor said that was the question hanging in the air, raised by a flight attendant, when she volunteered to treat a sick passenger on a Delta flight from Detroit to Minneapolis on Sunday.
Dr. Cross wrote about the episode in a Facebook post later that day, saying she had put her hand up to help, but was met with the kind of skepticism she had encountered before as a black doctor. A flight attendant demanded her “credentials” and confirmation that she was a real physician.
“She said to me: ‘Oh no, sweetie put ur hand down; we are looking for actual physicians or nurses or some type of medical personnel. We don’t have time to talk to you.’ ”
Dr. Cross wrote, “I’m sure many of my fellow young, corporate America working women of color can all understand my frustration when I say I’m sick of being disrespected.”
By Friday, Dr. Cross’s story had been shared more than 38,000 times and had attracted more than 14,000 comments, transforming her Facebook page into a forum where minority professionals reflected on the difficulties they face from people who doubt their qualifications or abilities.
It was also shared widely on Twitter under the hashtags #TamikaCross and #WhatDoctorsLookLike to highlight offensive assumptions about diversity in the medical field.
“Tamika, I know exactly how you feel, when people don’t want your help, because of the color of your skin,” Iniece Crawford wrote on Facebook. “I go through this on a regular basis and I’m just a pharmacy associate. They assume that I don’t know what I’m doing or don’t want to deal with me at all, but have to.”
On Friday, Delta Air Lines said in a statement on its website that it was investigating what happened and had reached out to Dr. Cross. The statement said: “Three medical professionals identified themselves on the flight in question. Only one was able to produce documentation of medical training.”
The statement continued, “The experience Dr. Cross has described is not reflective of Delta’s culture or of the values our employees live out every day.”
Reached by telephone between surgeries on Friday, Dr. Cross said that it was not the first time she had encountered assumptions that as a black woman, she could not be a doctor, and that she has heard similar stories from colleagues.
“I think minorities in general, especially in my field of practice — I feel that they are always questioned and always assumed to be the nurse or the nurse’s aide or here as part of the janitorial team or ancillary staff,” she said. “Several times I come in the room, I am assumed to be one of the ancillary staff.”
Some of the conversations spurred by Dr. Cross’s Facebook post centered on what researchers call implicit bias, or unconscious processing about race. According to the Kirwan Institute for the Study of Race and Ethnicity, implicit bias can affect the decisions jurors make in courts, the assumptions by law enforcement officials about minorities and the relationships between students and teachers, and doctors and patients.
In its 2016 report, the institute highlighted how people with a “black-sounding name” had a lower response rate when trying to get help for public services.
Dr. Cross said in her post that she had been to Detroit for a wedding and that Delta Air Lines Flight 945 was midair when a male passenger two rows in front of her became unresponsive; his wife started screaming for help.
“I naturally jumped into doctor mode as no one else was getting up,” she wrote. At first, the flight attendant told everyone to stay in their places, but then called out for a doctor.
“I raised my hand to grab her attention,” Dr. Cross wrote, referring to the flight attendant. “She said, ‘Oh wow, you’re an actual physician?’ I reply yes. She said: ‘Let me see your credentials. What type of doctor are you? Where do you work? Why were you in Detroit?’ ”
Dr. Cross said she told the woman she is an obstetrician-gynecologist in Houston, but did not show any credentials. Then a white male passenger approached the flight attendant and said he was a physician. According to Dr. Cross, the flight attendant turned to her and said, “Thanks for your help, but he can help us, and he has his credentials.”
On Facebook, Dr. Cross wrote: “Mind you, he hasn’t shown anything to her. Just showed up and fit the ‘description of a doctor.’ ”
After returning a phone call seeking comment on Friday, a Delta spokeswoman referred any further inquiries back to the company’s statement. It says about the flight crew: “When an individual’s medical identification isn’t available, they’re instructed to ask questions such as where medical training was received or whether an individual has a business card or other documentation, and ultimately to use their best judgment.”
Catherine Sirna, a Delta spokeswoman, declined to answer a question about the race of the flight attendant, saying the company does not comment on personnel matters.
But Deborah Lake, a spokeswoman for McGovern Medical School at UTHealth, Dr. Cross’s employer, said, “To my knowledge, the flight attendant is white.”
Dr. Cross said that she had written her Facebook post during the layover before traveling to Houston. She then filed an official complaint with the airline on Tuesday and received a general reply that the airline was investigating and did not discriminate.
An airline representative also left her a voice mail message to speak with her, Dr. Cross said, but she had been unable to return the call because of her operation-room and medical schedule.
- 2016/10/16(日) 06:56:27|